Cigarette Delivery Australia
— Shipping & Returns Policy

At TheAussieSmoke, we offer free shipping on all orders of imported cigarettes Australia-wide. Orders are dispatched within 1–2 business days and delivered in 2–5 business days to all states and territories. 18+ only.

Shipping Information
●
Free Shipping
Free shipping on all orders Australia-wide. No minimum spend required. Every order ships free regardless of size or quantity.
▶
Fast Dispatch
Orders dispatched within 1–2 business days after payment is confirmed. You’ll receive a confirmation email once dispatched.
★
Delivery Time
Most orders delivered within 2–5 business days Australia-wide. Remote areas may take slightly longer.
✓
Tracking Included
A tracking number is emailed to you once your order ships. Track your cigarette delivery Australia in real time.

Delivery to All States & Territories

We deliver imported cigarettes online Australia-wide to every state and territory including:

NSW
New South Wales
2–4 business days
VIC
Victoria
2–4 business days
QLD
Queensland
2–5 business days
WA
Western Australia
3–5 business days
SA
South Australia
2–4 business days
TAS
Tasmania
3–5 business days
ACT
Capital Territory
2–4 business days
NT
Northern Territory
3–5 business days

Discreet Packaging
■
Plain, Discreet Packaging — Always

All orders are shipped in plain, discreet packaging with no branding, product names or descriptions visible on the outside. Your privacy is fully protected on every order of cigarettes online Australia.

Returns & Refund Policy

Due to the nature of tobacco products, we do not accept returns or exchanges on cigarette orders unless the items are damaged, defective or incorrect upon arrival.

✓
Eligible for Refund / Replacement
Items that arrive damaged or defective — Contact us within 7 days of delivery with photos of the damaged items and your Order ID.

✓
Wrong Item Received
If you received the wrong product — Contact us within 7 days of delivery. We will arrange a replacement or refund at no extra cost.

✗
Not Eligible for Refund
Change of mind, incorrect address provided by customer, or orders refused at delivery. Please double-check your delivery address before placing an order.

How to Make a Claim

If your order is damaged or incorrect, follow these steps:

1
Take clear photos of the damaged or incorrect items
 →
2
Contact us via our Contact page within 7 days of delivery
 →
3
Include your Order ID and photos in your message
 →
4
We’ll arrange a replacement or refund within 2 business days

Shipping FAQs
How long does cigarette delivery take in Australia?
Most orders are delivered within 2–5 business days Australia-wide. Orders are dispatched within 1–2 business days of payment confirmation.

Is shipping really free on all orders?
Yes — free shipping on every order with no minimum spend. Buy 1 carton or 10 cartons — shipping is always free Australia-wide.

Will I get a tracking number?
Yes — a tracking number is emailed to you once your order is dispatched. Use it to track your delivery in real time.

My order hasn’t arrived — what should I do?
First check your tracking number. If your order is significantly delayed beyond the estimated delivery window, contact us via our Contact page with your Order ID and we’ll investigate immediately.

Ready to order? Browse our full range of imported cigarettes.
Shop All Brands
How to Order
FAQs

18+ ONLY. Smoking causes lung cancer, heart disease and stroke. For help quitting visit quit.org.au or call Quitline 13 7848.